Question 1

I AM NOT SATISFIED WITH THE PRODUCT, WHAT SHOULD I DO

Accepted Answer

If you are satisfied with the product for any reason ( it is not damaged or it is not like described) 
you may contact us and we will return the product and give you up to 40% off your next purchase.

Question 2

RECEIVED A FAULTY ITEM?

Accepted Answer

Our apologies for the faulty item you received! Here is the information you need to provide:

Your Order Number
Item Name
Photos that show
The fault as clearly as possible
Full-length photo of the item
The Gymshark logo and label
We don't need you to send us back a faulty item, just hold on to it until we hear from you.

Question 3

RETURNS INFORMATION

Accepted Answer

following countries are eligible for FREE returns: There are twelve countries in which the United States, UK, Ireland, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Australia, New Zealand and Canada are present. You are responsible for the cost of returning to your country if it is not listed here.

Question 4

I AM MISSING AN ITEM FROM MY ORDER

Accepted Answer

Please contact us immediately if you are missing an item from your order to ensure that we can obtain a quick & efficient resolution:

The number of your order
as well as the name of the missing item
As soon as we receive the above information, our Customer Support team will take care of this for you!
IF ANY ITEMS ARE MISSING FROM AN ORDER, THE CLAIM MUST BE SUBMITTED WITHIN 7 DAYS OF DELIVERY.

Question 5

YOU'VE SENT ME THE WRONG ITEM

Accepted Answer

You can contact us immediately with the following information if you receive the wrong item in order to ensure that this can be resolved quickly & efficiently for you:

The number on your order
The name of the item you did not receive
The name of the item you received in its place
A clear photograph of the item you have received, including the logo 
As soon as we receive the above information, our Customer Support team will take care of this for you! 
If you receive the wrong item, you may need to return it to us. See our How do I return my items? page, if you're not sure how to do this.
ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

Question 6

HOW TO ORDER

Accepted Answer

due to the demand for our product, we stopped delivering for the moment.
the service will continue soon.

Question 7

ARE MY INFORMATION SECURE

Accepted Answer

All our customer's information is saved in safe clouds protected by our member team.

Question 8

PAYMENT QUERIES

Accepted Answer

We apologise for your payment problem, however, we are unable to process any payment in the given time you may try again later.

Question 9

How long will the delivery take?

Accepted Answer

The standard delivery time generally will be 3 - 5 working days. You can get your styles even faster by using express delivery. Express orders placed before 14.00 h will be delivered on the next working day. For orders placed after 14.00 h the delivery will take place within 2 working days.

Question 10

Can I cancel my order?

Accepted Answer

Unfortunately, we are unable to cancel any orders.
Once your order arrives, you can return the parcel to receive a full refund.
Please use the supplied package return sticker included with your order to return it free of charge.

Question 11

I have returned an item, now how do I get my money back?

Accepted Answer

You will be reimbursed 14 days after receiving and the quality check of your returned package.

Paying with PayPal:
The amount will be credited to your PayPal account.

HB

Get in Touch

Contact
Details

Address

Email

Phone

Social Media

Frequently asked questions

I AM NOT SATISFIED WITH THE PRODUCT, WHAT SHOULD I DO

RECEIVED A FAULTY ITEM?

RETURNS INFORMATION

I AM MISSING AN ITEM FROM MY ORDER

YOU'VE SENT ME THE WRONG ITEM

HOW TO ORDER

ARE MY INFORMATION SECURE

PAYMENT QUERIES

How long will the delivery take?

Can I cancel my order?

I have returned an item, now how do I get my money back?

Get in Touch

Contact Details

Address

Email

Phone

Social Media

Frequently asked questions

I AM NOT SATISFIED WITH THE PRODUCT, WHAT SHOULD I DO

RECEIVED A FAULTY ITEM?

RETURNS INFORMATION

I AM MISSING AN ITEM FROM MY ORDER

YOU'VE SENT ME THE WRONG ITEM

HOW TO ORDER

ARE MY INFORMATION SECURE

PAYMENT QUERIES

How long will the delivery take?

Can I cancel my order?

I have returned an item, now how do I get my money back?

Contact
Details