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Get in Touch
Contact
Details
Address
HB Sports
Leicester LE1, UK
Charless ST
Phone
+44(0)7894961477
Social Media
Frequently asked questions
Setting up FAQs
• Our apologies for the faulty item you received! Here is the information you need to provide:
• Your Order Number
• Item Name
• Photos that show
• The fault as clearly as possible
• Full-length photo of the item
• The Gymshark logo and label
We don't need you to send us back a faulty item, just hold on to it until we hear from you.
following countries are eligible for FREE returns: There are twelve countries in which the United States, UK, Ireland, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Australia, New Zealand and Canada are present. You are responsible for the cost of returning to your country if it is not listed here.
Please contact us immediately if you are missing an item from your order to ensure that we can obtain a quick & efficient resolution:
• The number of your order
• as well as the name of the missing item
As soon as we receive the above information, our Customer Support team will take care of this for you!
IF ANY ITEMS ARE MISSING FROM AN ORDER, THE CLAIM MUST BE SUBMITTED WITHIN 7 DAYS OF DELIVERY.
• You can contact us immediately with the following information if you receive the wrong item in order to ensure that this can be resolved quickly & efficiently for you:
• The number on your order
• The name of the item you did not receive
• The name of the item you received in its place
• A clear photograph of the item you have received, including the logo
As soon as we receive the above information, our Customer Support team will take care of this for you!
If you receive the wrong item, you may need to return it to us. See our How do I return my items? page, if you're not sure how to do this.
ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
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